Terms & Conditions

1. Introduction

1.1 These Terms and Conditions apply to your use of our website and any purchase of products offered through our website.
1.2 Definitions and interpretations relevant to these Terms and Conditions are provided in Section 26.

---

2. Acceptance

2.1 You represent and warrant that:

• (a) you are a natural person and at least 18 years old;

• (b) you are legally capable of entering into a binding contract with us; and

• (c) under applicable law and contracts, you are not barred from entering into a binding contract with us.

2.2 We reserve the right to request written confirmation of your authority to accept these Terms.
2.3 You represent and warrant that you have not:

• (a) been convicted of a criminal offense related to computers or the internet; or

• (b) had products or access to the website previously denied.

2.4 We reserve the right to refuse you access to our website if we deem it necessary or appropriate.
2.5 Placing an order constitutes:

• (a) your representation and warranty that you have carefully and fully read these Terms;

• (b) your offer to purchase the order strictly under these Terms;

• (c) your agreement that any order confirmation will be based solely on these Terms; and

• (d) your consent to be bound by them.

2.6 If you do not agree with these Terms, you must not use the website or purchase any products.
2.7 You must expressly agree to:

• (a) provide or receive information about our website; or

• (b) purchase a product.

2.8 By visiting our website, purchasing products, or agreeing to these Terms:

• (a) you also agree to our Privacy Policy; and

• (b) you agree to comply with our Acceptable Use Policy (see Section 12 for details).

2.9 We recommend printing a copy of these Terms for your records.
2.10 If you do not agree with these Terms, you may not place orders or interact with us.

---

3. Personal Use

You acknowledge that you are using the website solely to purchase products for personal, non-commercial use as an individual rather than on behalf of another person.

---

4. Price

4.1 Product prices shown include delivery costs but exclude any duties, taxes, customs, or similar charges (“untaxed and undeclared”).
4.2 These charges for importation at the delivery address are your responsibility and not included in the purchase price. Additional costs such as import duties or taxes may apply, and we are not liable for them. Since our products ship from a non‑EU country (China), please check with customer service before ordering if customs duties may apply. Customs duties or import levies are not covered by us and are paid by you. Our shipments are sent duty‑ and tax‑free. You are the “importing party” and are responsible for proper payment of duties and complying with all import laws. Import regulations vary by country, so please verify rules in your location before ordering.

4.3 We strive for accuracy in product details and pricing. If we detect a pricing error, we’ll promptly contact you and allow you to confirm or cancel your order at the correct price. If we can’t reach you, the order will be cancelled, and your payment fully refunded. If you reconfirm, your order will be processed at the corrected price using the original payment method.

4.4 We are not obligated to fulfill an order placed at an incorrect price, even if you have received an order confirmation.
4.5 Prices are subject to change, but such changes will not affect confirmed orders.

---

5. Placing an Order

5.1 All orders are subject to item availability. If the items are in stock, we will issue an order confirmation. If items are unavailable, we will notify you via email and refund any payments.
5.2 The contract is formed when we send the order confirmation and covers only the products stated in that confirmation. These Terms apply to the contract to the exclusion of all others.
5.3 Orders containing multiple items may be delivered separately and at different times.
5.4 We reserve the right to remove any product or content from the website at any time and are not liable for doing so.
5.5 We reserve the right to cancel or refuse any order, even after issuing an order confirmation, without liability to you.
5.6 If your order is cancelled after payment, we will refund the full amount.

---

6. Payment

6.1 You may pay using any payment method available at checkout.
6.2 You may also pay in full or partially with a valid voucher. Coupons are only redeemable online.
6.3 We may use third-party payment processors, and you consent to share relevant information, including personal data, with them.
6.4 We are not responsible for payment failures caused by those payment providers.
6.5 All payment details must be accurate, and all payments must be made from your own accounts. You warrant that any payment method used is yours and has sufficient funds.
6.6 We are not liable for any unauthorized use of your cards, even if reported stolen. We may report fraudulent activity to authorities.
6.7 You agree not to dispute or initiate chargebacks for payments made.
6.8 You shall indemnify us for any disputes or losses resulting from improper chargebacks.

---

7. Delivery

7.1 We will deliver to the address provided in your order.
7.2 Estimated delivery dates are provided at checkout.
7.3 We may update you if delivery will be delayed, but we are not liable for such delays, except where mandated by law.
7.4 If we cannot deliver to your address, we will notify you and refund your order or offer an alternative delivery address.
7.5 Risk passes to you upon delivery to the provided address unless delayed due to your failure.
7.6 If the delivery fails due to your absence, the carrier will leave collection instructions.
7.7 If delivery or pickup fails due to your refusal or failure to collect, we may charge any reasonable return costs incurred.
7.8 Products ship within 2 to 120 days after payment—typically 20–30 business days, but up to 16 weeks in rare cases, unless specified otherwise. The manufacturer ships only when the full order is ready.
7.9 Duties, taxes, and import fees at destination are your responsibility. Since shipments originate from China, customs duties may apply. All duties and taxes are paid by you. You are responsible for compliance with local import laws.

---

8. Cancellation or Order Changes

8.1 You may cancel or modify your order by email after placing it.
8.2 Once an order is packed, it cannot be canceled or changed; it must be returned under Section 10. Due to extended shipping times from Asia, cancellation is not possible if the product is already in transit. Please wait for delivery and return following instructions. Early refunds may take up to 16 weeks from receipt if the item hasn't been returned yet.
8.3 As our system is fully automated, orders are processed immediately upon dispatch. As such, refunds prior to receipt are only possible within 24 hours of placing the order.

---

9. Defective Products

9.1 You acknowledge that our products are standard and not customized to your specific requirements.
9.2 All product descriptions and information are provided “as is,” with no express or implied warranties.
9.3 Product images may differ from actual goods received.
9.4 If a product you receive is defective, email us with a photo.
9.5 Refer to Section 10 to return the product.
9.6 We inspect defective products upon receipt; processing time depends on the order.
9.7 We will inform you by email if we confirm the defect.
9.8 Our sole obligation for defective items is, at our discretion:

• (a) to replace the product at our expense (you return the defective item and we ship a replacement); or

• (b) to refund the purchase price and return shipping costs to your original method of payment.

9.9 If we determine the product is not defective, we may refuse a refund or charge a reasonable handling fee. We are not liable for costs or damages under this section, to the extent permitted by law.

10. Returns & Refunds

10.1 Our return policy is an integral part of these Terms and Conditions, governing your use of and purchases from our website.
10.2 If you're not satisfied with your order, email us specifying the product you wish to return, then send it back. You have 30 days from the date you or an authorized third-party (excluding the courier) receives the final item to request a return.
10.3 You are responsible for return shipping and associated costs.
10.4 A refund will only be issued if the returned product is received by us. We inspect all returned items upon arrival.
10.5 You must return the product in the same condition as received and securely packaged. It must be unused, with intact labels, and in its original packaging. We reserve the right to refuse returns that arrive in unacceptable condition.
10.6 Processing times vary based on your order.
10.7 Once we verify that the returned item meets our standards, we'll email you to confirm approval. A refund will then be issued to the original payment method used for the order.
10.8 The return process is completed only once we have physically received the product.
10.9 Because we ship from Asia, longer transit times may occur beyond our control. If your items are already in transit, cancellation is not possible. Please wait for delivery and return the item. You may notify us of your intent to cancel. To expedite the return, please send us proof of shipment. Early refunds may be issued no earlier than 16 weeks after your order date unless the return has been received.

---

11. Vouchers

11.1 Promotional vouchers or discounts may be used during checkout when purchasing products.
11.2 To redeem a voucher, the code must be entered on the order page.
11.3 Once applied, the discount will reflect in your order total.
11.4 Only one voucher or discount code may be used per order.
11.5 Voucher balances do not accrue interest and have no cash value.
11.6 If the voucher value is insufficient, you may pay the difference using another available method.
11.7 If used on a returned order, the voucher value is non-refundable. Any remaining amount paid will be refunded via the alternate payment method used.

---

12. Permitted Use

12.1 You agree not to use the website for the following prohibited purposes (“Prohibited Use”):
(a) Undermining performance, availability, or accessibility of the website;
(b) Illegal, fraudulent, or harmful activities;
(c) Copying or distributing malware;
(d) Scraping, data mining, or automated data collection without permission;
(e) Using bots or automated tools without consent;
(f) Violating the website’s “robots.txt” file;
(g) Data harvesting for unsolicited marketing (email, SMS, calls);
(h) Using data to contact individuals or businesses;
(i) Unauthorized interaction with devices via the website;
(j) Infrastructure attacks or unauthorized access;
(k) Attempting to replicate the website structure or code;
(l) Competing or benchmarking using our site content;
(m) Selling, sublicensing, or transferring access;
(n) Providing site access via private networks;
(o) Altering website content or printed/digital copies;
(p) Breaking applicable laws while using the site;
(q) Placing unauthorized or speculative orders;
(r) Submitting fraudulent or false orders.

12.2 You accept responsibility for any damage, loss, liability, costs, or expenses resulting from prohibited use.
12.3 You will promptly inform us of any known prohibited use and cooperate in investigations.
12.4 All information you provide must be correct, lawful, non-infringing, and appropriate.
12.5 You will cooperate with any identity verification requests.
12.6 You must comply with all applicable laws when using the site.
12.7 Report any violations of these terms via email.

---

13. Links to/from the Website

13.1 Links to external sites are for informational purposes only, not endorsements.
13.2 We have no control over external content.
13.3 You may link to our homepage lawfully and in a reputation-safe manner.
13.4 You may not imply endorsement where none exists.
13.5 You may not link to our site from sites you don't own.
13.6 Embedding our site (framing) or deep linking is prohibited.
13.7 We may revoke linking permissions at any time.
13.8 Any linked site must comply with our Acceptable Use standards (see §12).
13.9 Contact us for linking requests outside these guidelines.

---

14. Intellectual Property

14.1 The website’s code, structure, layout, and organization are protected by IP rights.
14.2 We own or license all IP rights in the site and content. Rights are reserved globally.
14.3 You may only use the website and its content for personal, non-commercial purposes per these Terms.
14.4 You agree to report suspected IP infringements.
14.5 You may not use our trademarks without written permission unless linking per §13.

---

15. Privacy

15.1 Our Privacy Policy forms part of these Terms.
15.2 We use cookies for functionality and analytics. By using the site, you consent to cookie usage. For details, see our Privacy Policy.
15.3 Any personal data provided will be processed securely and per your instructions.
15.4 Information arising from transactions may be shared internally or electronically with employees, agents or advisors unless otherwise agreed.

---

16. Viruses

16.1 We do not guarantee the site is virus-free.
16.2 You are responsible for your own protections.
16.3 You must not introduce malware or malicious code into the site.
16.4 Unauthorized access to site infrastructure is prohibited.
16.5 Denial-of-service or amplification attacks are forbidden.
16.6 Violation of this section terminates your access, and we may report infractions to authorities.

---

17. Liability

17.1 To the fullest extent permitted by law, we disclaim all liability for losses from:
(a) third-party or user content;
(b) inaccuracies in our content;
(c) product defects or mismatches;
(d) reliance on website information;
(e) any disruption or unavailability;
(f) delays caused by external factors beyond our control (e.g., energy outages, strikes, force majeure).

17.2 We are not liable for: lost profits, business interruptions, or indirect or consequential damages—even if foreseeable.
17.3 Our cumulative liability under these Terms is capped at the greater of USD 1,000 or five times the price of the products in question, minus any amounts you owe us.
17.4 Claims must be brought within one year of the action or omission.
17.5 You may not claim against our officers or agents individually.
17.6 Excluding statutory or legally mandatory protections, all other warranties (including implied ones) are disclaimed.
17.7 Claims may only be brought against us, not related parties.
17.8 Liability limits apply collectively for all covered parties and are not duplicative.
17.9 Aggregate liability limit applies per service or order.
17.10 If multiple parties are jointly liable, we pay only our share.
17.11 Liability is reduced if another party bears full responsibility.
17.12 Contributory liability rules apply where relevant.
17.13 Liability exemptions do not apply in cases of:
(a) death or bodily injury from our negligence;
(b) fraud or gross negligence;
(c) non-excludable liability under applicable law;
(d) others as mandated by law.

---

18. Indemnification

18.1 You agree to fully indemnify and hold harmless the Indemnified Parties from all claims, costs, and losses arising from or in connection with:

• (a) any material breach of these Terms by you;

• (b) fraud, negligence, misconduct, or gross negligence in your obligations under these Terms;

• (c) your use of our Website.

18.2 We may recover from you any reasonable expenses incurred in relation to any indemnity claim, payable on request.

---

19. Force Majeure

19.1 If a Force Majeure event lasts more than one week, we may terminate these Terms immediately by written notice, without liability except refunding any prepaid but undelivered items.

19.2 In such an event, we reserve the right to determine how to fulfil our obligations under these Terms.

---

20. Changes to Terms

20.1 We may update these Terms from time to time. We will notify you of any significant changes that may negatively impact you before they take effect.

20.2 If you do not agree to the updated Terms, you must stop using the Website and purchasing our products.

20.3 If you have explicitly agreed to the Terms, we will request renewed acceptance before your next purchase. If you do not accept within the specified period, you must discontinue use and purchases.

---

21. Breach of Contract

21.1 If we believe you have breached these Terms, we may, at our discretion:

• (a) issue formal warnings;

• (b) temporarily suspend your access;

• (c) cancel any pending orders;

• (d) reject payments;

• (e) permanently ban access;

• (f) block your IP address;

• (g) contact your ISP to request suspension;

• (h) initiate legal action.

21.2 You must not attempt to bypass suspensions, blocks, or restrictions we impose.

---

22. Termination & Suspension

22.1 You may stop using the Website at any time.

22.2 We may suspend or discontinue the Website at any time, with or without notice.

22.3 We may suspend or terminate your access if your usage risks legal liability or disrupts others.

22.4 We will try to notify you before suspension or termination, but may act immediately if necessary.

22.5 We do not guarantee uninterrupted availability and have no liability for temporary or permanent outages.

---

23. Effects of Termination

23.1 Upon termination, all service obligations end immediately.

23.2 You waive any claims for loss of rights, goodwill, or other damages resulting from termination.

23.3 Provisions that by their nature survive termination (e.g., Sections 17, 18) remain in effect.

---

24. General Provisions

24.1 You may not assign or transfer your rights under these Terms.

24.2 Our rights and remedies are cumulative and not exclusive.

24.3 Hosting is outsourced to third parties.

24.4 If any term is invalid or unenforceable, it remains effective to the fullest extent permitted, without affecting the remainder.

24.5 Failing to enforce a right does not waive it.

24.6 Exercise of rights does not require third-party consent.

24.7 These Terms bind both parties and third-party rights are not intended.

---

25. Governing Law

25.1 These Terms (including non-contractual claims) are governed by Hong Kong law and interpreted accordingly.

25.2 Any disputes will be resolved by final arbitration under Hong Kong rules. Location: Hong Kong, English language, one arbitrator.

---

26. Company Information

📧 Email: info@velina-co.com

---

27. Definitions

Terms used herein include definitions for:

• “Agreement”, “Customer”, “Delivery Address”, “Expected Delivery Date”, “Force Majeure”, “Indemnified Parties”, “IP Rights”, “Order”, “Order Confirmation”, “Payment Processor”, “Product”, “Website”, “Website Infrastructure”.

• References to sections correspond accordingly. Headings do not affect meaning. Singular terms include the plural and vice versa. Gender terms are gender-neutral. References to persons include legal entities.

---

👋 Need help?
Send us an email if you have any questions about these Terms, our Website or Products.

---

😃 About Velina-Co
At Velina-Co, we're your online fashion destination for trend-conscious women (and men). We're passionate about delivering the latest styles and unique pieces while ensuring you have a memorable shopping experience. Our curated collection offers high-quality apparel for every occasion—from standout outfits for special events to casual everyday wear. Shop confidently, with secure checkout, fast delivery, and exceptional customer care. Warm regards, The Velina-Co Team.